Mortgage Contracting Services, LLC (MCS) is a national mortgage services company founded in 1986. Our services include property inspections, property preservation, REO property maintenance, vacant property registrations, valuations, settlement services, title and other mortgage-related services in all 50 states. The success of MCS is the result of our continuous focus on building long-term relationships with our clients based upon trust and integrity. MCS is trusted by some of the nation’s largest and most respected banks and mortgage servicers.
MCS has built a management team with more than 750 years of combined experience in our industry, rivaling that of any field services company. Proof of the quality of the work we do is shown on our client scorecards. We are dedicated to providing quality services that are supported by a best-in-class customer service experience that is evident through our long-tenured relationships with many of the largest financial institutions in the industry.
MCS has over a 30 year history of providing inspections and property preservation services in a highly-regulated environment, the proven ability to handle large volumes and a history of recruiting, managing and monitoring a substantial vendor network.
MCS is headquartered in Lewisville, Texas with additional operational sites in Tampa, Florida and Ruston, Louisiana.
QUALITY The focus on quality is at the core of MCS’ culture and operating strategy. MCS has set itself apart as a quality field services provider for many years. This has been achieved by placing an emphasis on quality assurance at every level of the organization. MCS utilizes a multi-faceted approach starting with the individual work order review. There is also a quality component added by our vendor management group as it relates to the quality of each vendor’s work. Lastly, our quality assurance department provides an independent review of a sampling of inspections and work orders.
We believe that the focus on and commitment to quality assurance at MCS surpasses that of any other field service provider and is quantified based on our performance results, scorecard comparisons and overall reputation in the industry.
COMPLIANCEMCS is committed to providing our clients with up-to-date local ordinance information for municipalities across the United States, and we remain current on hot topics, regulatory trends and updates, applicable laws and investor requirements. MCS acts as the liaison between the municipalities and our clients, serving to help stabilize communities and eliminate neighborhood blight. MCS provides a united effort to support local governments by participating at statewide code enforcement association conferences, and we visit many cities throughout the U.S. for one-on-one discussions. Collaboration with these organizations and cities has helped bridge the gap between servicers and municipalities, specifically the code compliance and code enforcement departments within local governments. Our clients, their customers, as well as communities across the country have benefited as a result of the communication between all parties, and local code officials now have contacts to resolve newly identified issues quickly.
In addition, MCS collaborates with working groups and participates on related panels at industry conferences to help lead and shape the ever-changing regulatory landscape of our industry. MCS leverages its over 30 year history and experienced management team to understand the guidelines of all major investor and insurer types, and results in our ability to manage large portfolios of HUD, Freddie Mac, Fannie Mae and VA loan types.
TECHNOLOGY MCS360 utilizes our web-based, multi-functional, proprietary technology platform which offers our clients immediate access to field service history, cost estimators and extensive photo documentation of all services completed. MCS360 is a premier field services platform in the industry in terms of its ease in navigation and configurability. In addition, MCS has proven its ability to react swiftly to enhancement requests based on client and/or industry needs.
EXPERIENCE With a management team containing over 750 combined years of experience in the financial services industry, MCS is able to offer unparalleled suggestions and best practices on how to resolve challenges as they arise. Furthermore, the close relationships that MCS has with investors and insurers enable MCS to quickly assist in the event that an issue arises or if there is an industry need.